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Duospin Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Duospin Casino. Please read them carefully before creating an account, depositing funds or participating in any gambling activity. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms and eligibility
These Terms & Conditions form an agreement between you and the operator of Duospin Casino. They apply to the website, your player account, available games, payment services, promotions and other services made available through the website. Additional rules may apply to a specific game or offer. Those rules will be shown before you take part and form part of these Terms & Conditions.
In this article
By accessing Duospin Casino, you confirm that you have read these terms and agree to follow them. If you do not agree with any part of the terms, you must not use the website. We may update these terms from time to time. The latest version will be published on this page, and your continued use of the website after an update means that you accept the revised terms.
Eligibility requirements
- You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located.
- You must provide accurate, current and complete information when registering or using your account.
- You must use the website for your own personal purposes and not on behalf of another person, business or organisation.
- You must not access or use the website where online gambling is prohibited by applicable law.
- You are responsible for checking the laws that apply to you before using any gambling service.
We may refuse access, suspend an account or close an account if we reasonably believe that a user is underage, located in a restricted jurisdiction, has provided false information or has otherwise breached these terms. We may also carry out checks required to confirm identity, age, location, account ownership and the source of funds.
2. Accounts, deposits and withdrawals
Opening and protecting your account
You may generally hold only one player account unless we have expressly approved an exception. Your account details must be kept accurate and updated when your circumstances change. You are responsible for keeping your login information confidential and for all activity carried out through your account. You must tell us promptly if you believe that your account has been accessed by someone else or that your login details have been compromised.
You must not sell, transfer, lend or give access to your account. Account balances and any associated benefits are personal to the registered account holder. We may ask you to complete verification before allowing certain account functions, including deposits, withdrawals or continued play.
Deposits and balances
Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use payment details belonging to another person without proper permission. The payment options available to you, together with any applicable processing information, will be displayed on the website.
You should only deposit money that you can afford to lose. Gambling should be treated as entertainment and not as a way to make money, repay debts or solve financial difficulties. We may reject, reverse or investigate a transaction where there is a security, fraud, payment or compliance concern.
Withdrawals and verification
Withdrawal requests are subject to account checks and any requirements shown on the website. We may request identity documents, proof of address, payment ownership or other reasonable information before processing a withdrawal. Information must be genuine, readable and current. A withdrawal may be delayed or declined if verification is incomplete, an account is under review or these terms have been breached.
You remain responsible for any fees, taxes or reporting obligations that may apply to your transactions or gambling activity. We do not guarantee that every payment method will be available at all times. Payment services may be affected by external providers, technical issues, banking restrictions or legal requirements.
3. Games, promotions and responsible gambling
Game play
Games must be played according to the instructions and rules displayed on the website. Results are determined by the relevant game system and recorded in the applicable transaction or game records. Where a technical error, display error or system interruption affects a game, we may take reasonable steps to correct the issue, including voiding an affected transaction where appropriate.
You must not use software, devices, scripts or methods intended to interfere with the website, gain an unfair advantage, manipulate game results or bypass security controls. We may investigate unusual activity and may restrict, suspend or close an account where we reasonably suspect fraud, collusion, cheating, abuse or other prohibited conduct.
Promotions and bonuses
Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms may include eligibility requirements, expiry dates, participation limits, game restrictions, wagering requirements or withdrawal conditions. You should read the relevant offer terms before accepting or using a promotion.
- Only one promotion may be available to each eligible person, household, device or payment method where stated in the offer terms.
- We may refuse or remove a promotion if we reasonably believe it has been obtained through misuse, multiple accounts, automation or other prohibited activity.
- A promotion may be changed or withdrawn where permitted by its specific terms or where necessary for security, technical or legal reasons.
- Any promotional balance or winnings may be subject to the conditions displayed with the relevant offer.
Responsible gambling
Duospin Casino supports informed and responsible participation. Before playing, consider setting a personal budget and time limit. Do not chase losses, gamble while distressed or borrow money to gamble. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.
Account controls may be available to help you manage your play, such as deposit limits, session reminders, cooling-off periods or self-exclusion. The controls and instructions available to you will be displayed on the website. A self-exclusion request should be treated seriously. You must not attempt to open another account or use another person’s account during an exclusion period.
4. Website use, privacy and liability
Acceptable use
You may use Duospin Casino only for lawful purposes and in accordance with these terms. You must not upload malicious code, interfere with website operations, attempt to access restricted areas, copy or commercially exploit website content without permission, or use the website in a way that could damage its security, availability or reputation.
The website may contain links to third-party websites or services. These links are provided for convenience and may be subject to separate terms and privacy policies. We are not responsible for the content, availability, security or practices of third-party services that are outside our control.
Privacy and information
Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to operate your account, process transactions, provide customer support, verify identity, prevent fraud, meet legal obligations and improve the website. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.
Availability and responsibility
We aim to keep the website and services available, but continuous or error-free access cannot be guaranteed. Access may be interrupted for maintenance, updates, technical faults, security reasons, events outside reasonable control or changes in legal requirements. You are responsible for using a suitable device, internet connection and security software.
To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, unauthorised access resulting from your actions, payment provider issues, internet disruptions, device problems or misuse of the website. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot legally be excluded or limited.
5. Suspension, complaints and applicable law
Suspension or closure
We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, supplied inaccurate information, used an unauthorised payment method, engaged in suspicious or unlawful activity, or created a risk to the website, other users or a payment provider. We may also take action where required by law or where continued access is not appropriate.
If an account is closed or suspended, any resolution of the balance will be handled in accordance with applicable law, the results of any review and the relevant account or promotional terms. We may retain information and records where necessary for legal, security, fraud prevention or dispute purposes.
Questions and complaints
If you have a question or complaint about your account, a transaction, game play or a promotion, please use the customer support contact options shown on the Duospin Casino website. Provide enough information for the matter to be reviewed, including the relevant account or transaction details where appropriate. Do not send passwords or complete payment details through an unsecured message.
Applicable law and updates
These terms are intended to operate subject to the laws and mandatory consumer protections that apply to your use of the service. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.
The version of these Terms & Conditions displayed on the website is the current version. You should review this page before using the service, particularly after an update. By continuing to access or use Duospin Casino after changes take effect, you agree to the updated terms.
