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Privacy Policy
This Privacy Policy explains how Duospin Casino may collect, use, store and share personal information when players visit the website, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about privacy practices and the choices available to them.
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Information we may collect
Duospin Casino may collect information that players provide directly, information created when an account or service is used, and information received from service providers where this is needed to operate the website. The information collected will depend on the services used, the account activity involved and the checks that must be completed.
In this article
Account information may include a player’s name, date of birth, username, contact details, account preferences and other information submitted during registration or support conversations. Players should provide information that is accurate and kept up to date. Information used to access an account, such as login credentials, should be kept confidential and should not be shared with other people.
To verify an account and help protect the platform, we may handle verification documents and related information. This can include documents or details used to confirm identity, age, address, eligibility or other account information. Additional information may be requested when necessary for security, anti-fraud or compliance checks.
We may also handle payment and transaction records. These can include deposits, withdrawals, account balances, gameplay-related transactions, payment method information, transaction identifiers and records of communications about payments. Payment information may be processed through specialist payment providers, and we do not need to retain complete payment credentials where a secure payment process allows otherwise.
When someone visits or uses the website, technical information may be collected automatically. This may include an internet protocol address, browser type, operating system, device information, language settings, approximate location derived from technical data, pages viewed, access times, referring pages and information about how the website is used. Cookies and similar technologies may also create information about visits and preferences.
- Information provided when creating, maintaining or using an account.
- Identity and verification documents supplied for account checks.
- Payment, deposit, withdrawal and transaction records.
- Messages, requests and other information provided to customer support.
- Device, connection, usage, cookie and security information.
- Information needed to identify unusual activity, protect accounts and prevent fraud.
How we use information
Personal information is used for purposes connected with providing and managing casino services. This includes creating and maintaining accounts, processing account activity, supporting players, communicating about services and keeping website features working. Information may also be used to understand technical issues, improve usability and maintain reliable operations.
Verification information and account activity may be reviewed to confirm that account details are genuine, identify suspicious or unauthorised activity, prevent fraud and protect the platform and its users. These checks can involve comparing information supplied by a player with information available from appropriate verification or payment service providers.
We may use personal information to meet legal, regulatory, security and record-keeping obligations that apply to online gambling services. This can include keeping records, responding to valid requests from authorised bodies, resolving disputes and detecting activity that may breach applicable requirements or website terms.
Where a player has agreed to receive marketing, we may use contact details and preferences to send information about services, features or relevant updates. Marketing messages will include a way to stop receiving further promotional communications where appropriate. Choosing not to receive marketing does not prevent essential account, security, transaction or service messages.
Information may be shared with carefully selected service providers that help operate the website and support players. These providers may assist with hosting, technology, payment processing, identity verification, fraud prevention, security, analytics, customer support, communications and record management. They may only use information for agreed services or other permitted purposes.
Information may also be disclosed when reasonably necessary to protect players, the website or another person, to investigate suspected fraud or misuse, to enforce applicable terms, or to respond to a lawful request. We do not use personal information for purposes that are unrelated to the services and obligations described in this policy unless permitted or required by applicable requirements.
Cookies, devices and security
Cookies are small text files or similar technologies stored on a device when a website is visited. Duospin Casino may use cookies to keep players signed in, remember settings, support security, understand website usage and help deliver or measure relevant communications. Some cookies are necessary for core functions, while others help with convenience, performance or analysis.
Players can manage or delete cookies through their browser settings. Browser controls may allow cookies to be blocked, limited or removed when the browser is closed. If some cookies are disabled, parts of the website may not work as intended, and preferences may not be remembered. Cookie settings may need to be changed separately on each browser or device.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure transmission, monitoring, authentication processes and procedures for handling sensitive information. Access to information is limited to people and providers who need it for an authorised purpose.
No website, online account or method of sending information can be guaranteed to be completely secure. Players should use a strong, unique password, keep devices and browsers updated, avoid sharing account credentials and contact support promptly if they believe an account or device has been accessed without permission.
Your privacy rights and how to contact us
Players may contact us about their personal information or privacy choices by emailing support@duospincasino.online. This address can be used to ask for access to personal information, request correction of inaccurate or incomplete information, ask for deletion of information where appropriate, or withdraw consent to receive marketing communications.
- Access: ask what personal information we hold about you and request a copy where this can be provided.
- Correction: tell us if information is inaccurate, incomplete or out of date and ask for it to be corrected.
- Deletion: request that personal information be deleted where there is no continuing reason for us to retain it.
- Marketing consent: withdraw consent for promotional messages or change marketing preferences at any time.
- Questions or complaints: ask how information has been handled or raise a privacy concern for review.
To protect accounts and personal information, we may need to verify the identity of a person making a request before providing information or changing account details. We may ask for information already connected with the account or request another reasonable verification step. We aim to respond within a reasonable period and will explain if more time or information is needed.
Privacy rights are not always absolute. A request may be limited or declined where providing the information would affect another person’s privacy, create a security risk, interfere with fraud prevention, conflict with a legal obligation or affect the resolution of a dispute. If an account is closed, deletion may also mean that the account cannot be reopened or supported in the same way.
Withdrawing marketing consent will not remove information needed to operate an account or meet legal and security responsibilities. Players will continue to receive important messages about account access, transactions, security, service changes or other operational matters where those messages are necessary.
Retention, international handling and policy updates
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, for account administration, support, security, dispute handling and business records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that removes its connection with an identifiable player.
Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account has been closed. Information may also be retained where necessary to prevent fraud, resolve disputes, enforce terms or establish, exercise or defend legal claims.
Service providers that support the website may store or process information in Australia or another country, depending on the service and its technical arrangements. Where information is handled by a provider, reasonable steps are taken to require appropriate confidentiality, security and use of the information for authorised purposes.
This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply to ongoing use of the services. Players should review this page from time to time. If an update materially changes how personal information is handled, additional notice or choices may be provided where appropriate.
By using the website or maintaining an account, players acknowledge that their information may be handled as described in this Privacy Policy, subject to their available choices and any rights provided by applicable privacy requirements. Questions, access requests, correction requests, deletion requests and marketing consent withdrawals should be sent to support@duospincasino.online.
